Date: February 12, 2018
BMA guidance on dealing with unfair comments on websites
BMA Guidance weblink
Date: July 17, 2013
NHSLA Dispute Resolution Guidance Note (Pdf – 42k) July 2013 Local Dispute Resolution Protocol (Current Market Rent) (Pdf – 118k) July 2013
Date: December 18, 2012
FHSAU Dispute Resolution and QOF QP 6 and 7
FHSAU Dispute Resolution and QOF QP 6 and 7 (Pdf – 114k) December 2012
Date: August 17, 2009
NHS Complaints Procedure
The NHS complaints procedure (England only) (Pdf – 120k) August 2009 BMA guidance.
Date: April 18, 2009
New Complaints Procedure FAQ
New Complaints Procedure FAQ (Pdf – 48k) April 2009 These FAQs have been produced to provide GPs s with information on the new complaints procedure and how it could affect GPs and practices. The new procedure was introduced on 1 April 2009.