PCSE aims to get things right, first time. On occasions though, a constituent (that is a GP or practice staff member) may ask the LMC for support in seeking resolution of their case(s). Essex LMCs can escalate a query if one of the following situations applies:

• The constituent is experiencing severe financial hardship, or
• There is a potential risk to patient safety, or
• The constituent has been waiting for over 40 days since first raising the issue with PCSE, has a valid CAS number, and has reason to believe that resolution is not imminent.

For any cases that were first raised less than 40 days ago or are not causing financial hardship or a risk to patient safety, the constituent should still follow the usual Contact Us process with PCSE.

For further help that the LMC can provide to practices with unresolved cases with PCSE, please read our guide:

PCSE Escalation Process for LMCs

For an escalation form, please click here: PCSE LMC Escalation Form.