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Essex LMC Document
Friends & Family Test - A guide for practices
Author Karl Fuller
Date: April 12, 2022
Friends & Family Test

The Friends and Family Test (FFT) is an important feedback tool that supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.

The LMC has produced a guidance document on this subject which can be found here:  Friends & Family Test.

NHS England also has the following useful links available too to assist you:

NHS England » Friends and Family Test

NHS England » Guidance on implementing the Friends and Family Test

NHS England » NHS England and NHS Improvement guidance: Using the Friends and Family Test to improve patient experience

NHS England » Guidance on the submission of Friends and Family Test data

NHS England » Frequently Asked Questions